Shipping policy

🚚 Shipping Updates

📦 Shipping Times

We aim to check and pack your order within 5 business days.

Once shipped, your estimated delivery time is:

• U.S. Orders: 2–4 weeks
• International Orders: 2–4 weeks

Please note: During peak seasons or sales events, slight delays may occur.

 

🛠 Pre-Order & Made-to-Order Items

Some of our most unique pieces are made-to-order or released on pre-sale.

These items may take up to 4 weeks before shipment.

We’ll keep you updated throughout the process — thanks for your patience while we create something worth the wait.

 

Mortalvessel is not responsible for any lost packages through shipment!! Contact the shipping carrier if lost.

Please be aware that once orders are handed to the shipping carrier, Mortalvessel cannot be held responsible for lost, stolen, or damaged packages. We encourage customers to track their orders using provided tracking information and to contact the shipping carrier directly for delivery inquiries. Rest assured, we will assist customers to the best of our ability in resolving any shipping-related concerns, prioritizing customer satisfaction and loyalty.